Situational exams

1. A client expresses dissatisfaction with your company's service. How should you handle this?

Argue with the client to defend your company

Ignore the complaint

Listen to their concerns and work towards a resolution

Blame other departments for the issue

2. You're assigned to work with a colleague you don't get along with. How should you approach this situation?

Request to be reassigned to a different project

Ignore the colleague and work independently

Try to resolve your differences and work professionally

Complain about the colleague to your supervisor

3. You notice a colleague is struggling with substance abuse affecting their work. What should you do?

Ignore it, as it's not your business

Confront them publicly about their problem

Express your concern privately and provide information on company support resources

Report them to the authorities

4. A coworker asks to borrow money from you. How should you handle this situation?

Lend the money without question

Refuse and report them to HR

Politely decline and suggest alternative resources

Agree, but charge them interest

5. A coworker consistently interrupts you during meetings. How should you address this?

Interrupt them back aggressively

Complain about them to other colleagues

Speak to them privately about the issue

Stop participating in meetings

6. You realize you've made a significant mistake in your work. What's the best course of action?

Try to cover it up

Blame someone else

Admit the mistake to your supervisor and propose a solution

Ignore it and hope no one notices

7. A customer becomes angry and starts shouting at you for a mistake that wasn't your fault. How should you respond?

Shout back at the customer

Ignore the customer and walk away

Remain calm and try to de-escalate the situation

Argue with the customer to prove your point

8. You receive praise for a project that was mostly completed by a colleague. What should you do?

Accept the praise without mentioning your colleague

Redirect the praise to your colleague

Share the credit with your colleague

Downplay the importance of the project

9. You're asked to provide feedback on a colleague's performance. How should you approach this task?

Provide only positive feedback to avoid conflict

Focus solely on negative aspects of their performance

Offer balanced, constructive feedback with specific examples

Refuse to provide feedback

10. You notice a minor error in a colleague's work that doesn't significantly impact the project. What should you do?

Point it out publicly to show your attention to detail

Correct it without telling them

Mention it privately to the colleague

Ignore it completely

Situational Judgement Test

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